Shipping/FAQ

Orders placed before 3pm EST Monday - Friday will process and leave our location same day.

To figure out your estimated delivery time frames, please be aware that business days for shipping do NOT include weekends/holidays or the day that the order is processed. We process most orders same day if the order is placed Monday - Friday before 3:00pm, EST or the following business day. Exceptions include holidays and weather situations beyond our control. EXAMPLE, if an order is placed before 3pm EST on a Thursday and the 2 business day shipping option is selected: That Thursday is considered the processing day. Business days for shipping would be 1, Friday, 2, Monday.

PLEASE NOTE: due to COVID-19 the delivery time frames shown at checkout ARE NOT guaranteed at this time. All carriers are still experiencing an overwhelming amount of packages and do experience delays which is something that is sadly beyond our control. The time frames displayed in our checkout area are there to help assist our customers in seeing the time frame each method SHOULD take. We highly suggest choosing a shipping method estimated to arrive at least a few days before your party not the day before in case a delay with the carrier does occur. If an expedited shipping option is selected we can assure you that the package will still be sent with the expedited option. However, even expedited options can experience delays and can not be guaranteed time frames. We appreciate your understanding.

United States

Merchandise Total Economy (3-9 Business Days) Expedited (2 Days)
$0.01 - $16.98 $8.95 $21.95
$16.99 - $199.99 Free Free
Alaska,Hawaii, Non-Domestic 29.95

Once you have submitted your order with us, you will advance to a verification screen that will display your order number. You will also be sent an email confirmation delivered to the email address that you provided with your order.

Discount Party Supplies takes pride in shipping party supplies’ orders to our customers extremely fast. Most orders received by 2:00pm (EST) will ship that same day. This is a very fast and efficient process that is not easy to interrupt. Therefore, we regret that we ARE UNABLE to cancel your order or make changes after your order has been submitted.

Please double-check your order for accuracy. Check the quantity and types of items that you’ve ordered. Be sure to enter the correct address information and the correct shipping method that you prefer. If an error is made, your only recourse is to return the product once it has been received for a refund (if applicable). Unfortunately, your shipping charges will not be refunded.

Please see our Customer Returns section for more information.

 We accept products that are unused or unopened within 30 days of the purchase date. Customers are able to purchase a shipping label from the carrier of your choosing. Once the package returns to our location we can refund the products returned but not the shipping charges as shipping charges are associated with the carrier.  Please follow the link below to print our return form.

Note: Return form is NOT the shipping label, it simply goes inside of the returned package to provide order and return information.

Mail:

Discount Party Supplies Customer Service Department 720 McKay Street Jackson, MI 49202

Return Form

We do not offer wholesale pricing

Discount Party Supplies works hard to keep our order accuracy amongst the leaders in the industry. That said, products can be damaged while in-transit, items can arrive broken or defective, and occasionally mistakes on orders occur. If you are unhappy with your order, please send an email describing your issue to: customerservice@discountpartysupplies.com and a customer service agent will contact you. Please follow their directions in their entirety.

NOTE:All claims of order shortages, damaged items, or defective products must be reported to Discount Party Supplies within 3 days of receipt. Claims reported after 3 days will not be allowed.

Discount Party Supplies is concerned with website security. Therefore, we have made it our mission to meet and surpass all industry standards for a secure site. All credit card information provided to us by our customers is handled in a safe and secure manner. All data given to us is encrypted, and we do not share credit card or other financial information. Finally, we work with Verisign, a leader and highly trusted provider of internet infrastructure services, as our security partner for all confidential communications.

Discount Party Supplies does everything possible to provide products as close as possible to the exact products displayed on our website. Product images and descriptions are meant to convey our products accurately. However, occasionally circumstances exist that may cause our products displayed to vary slightly in size, description, and/or color from those actually received.

Computer, monitor, and browser variations may cause product colors to appear differently to different customers. Therefore, we cannot guarantee that colors seen on our customers’ computers will match the colors of the actual product.

Manufacturing discrepancies may cause product sizes to vary slightly from our images and descriptions. Also understand that Discount Party Supplies carries thousands of party products on our website, each with their own unique description. While sometimes unintentional mistakes can occur, we would never intentionally mislead our customers about our products.

We want your business, and we ask for your understanding of these circumstances that exist for all online commerce sites.

Discount Party Supplies is happy to provide APO / FPO shipments for qualified customers. Shipping for APO/FPO addresses starts at $14.95 and free shipping is not available for these orders. Delivery times will vary depending on your location. APO/FPO orders are shipped via USPS, and can only be tracked to the original shipping base. Any orders being sent to Afghanistan or Iraq may take several weeks, so please order with time to spare.